FAQs

Q: How much is shipping?

 

A: Good news! We offer FREE Delivery for all orders.

 

Q: How long does shipping take?

 

A: Your orders are dispatched within 1-4 business days. In rare cases, transit time may take an additional 3-5 business days. You can expect your orders to be delivered within 6-9 days after dispatch. 

 

Q: Where is my order?

 

A: If you're wondering about the status of your order, reach out to us at support@pinnaclepicks.com.au with your full name, mailing address, and confirmation number. OR use Track My Order.

 

Q: What is my tracking number?

 

A: Tracking your order is easy! Your tracking number will be sent to you via email within 2-3 days after placing your order. If you haven't received it within 5 days, contact support, and we'll promptly assist you.

 

Q: I've lost my tracking number. What can I do?

 

A: No worries! Simply contact us at support@pinnaclepicks.com.au with your full name and mailing address, and we'll resend your confirmation number.

 

Q: How can I make changes to my order?

 

A: To make changes, reach out to us within 12 hours of placing your order. We can assist with adjustments to your delivery details, name, email, or phone number.

 

Q: How can I cancel my order?

 

A: If you need to cancel, contact us within 12 hours. Please note, once your order has been shipped, we're unable to cancel it.

 

Q: What is your return policy?

 

A: For details on returns and refunds, please refer to our Return and Refund Policy

 

Q: Who do I contact if there's something wrong with my order?

 

A: If you encounter any issues with your purchase, let us know immediately! Describe the problem and send any relevant photos to support@pinnaclepicks.com.au.

 

Contact Us:

If your question hasn't been answered, feel free to reach out to us at support@pinnaclepicks.com.au. We're committed to getting back to you within 24 hours!